The "End-to-End Excellence Playbook for Retailers" emphasizes that to solve persistent operational challenges and drive significant cost savings, retailers need to adopt an end-to-end (e2e) transformation approach. This involves breaking down silos, aligning on a shared organizational goal, and using cross-functional teams equipped with transparent data and advanced technology. The playbook highlights how e2e transformations can improve in-stock rates, optimize network design, and manage returns more effectively, leading to a 10-15% reduction in costs and better overall customer satisfaction.

Join for free to read