www.rsystems.com | rsi.marketing@rsystems.com © R Systems International Limited CASE STUDY – JAVA Redesigning of an Existing Call Tracking System OVERVIEW & BUSINESS NEEDS The Client is a leading Telemanagement Application service provider dealing in developing, manufacturing and marketing web-centric virtual telemanagement products, services, and solutions. The Client required an offshore services vendor to re-design the UNIX shell based application “CTS” (Call Tracking System) that processed textual data and stored it on Informix database. CHALLENGES ? The prerequisite was to reverse engineer the existing console based application into a web application ? Implement an innovative design for the new we

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