A global telecommunications company sought to simplify its highly complex defined benefits system, which covered 100,000 active employees, 53,000 deferred vested participants, and 175,000 retirees across numerous plans shaped by mergers and acquisitions. Conduent applied a data-as-a-discipline approach, consolidating dozens of plans into five global plan groups and introducing automation with group calculations and rigorous data cleanup. The transformation increased automation by more than 30 percent in one group and 15 percent across all plans, achieved the highest pension data accuracy in decades, boosted pension estimate usage, and accelerated throughput for estimates and retirements.

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