A global pharmaceutical company expanding its patient assistance program faced delays in benefits and income verification, which slowed patient access to therapy. Manual insurance verification calls could take up to 48 minutes, while income verification delays stretched to five days. Conduent introduced an electronic solution with eIncome and eBenefit verification, along with improved Medicare provider notifications. Within the first quarter, outbound insurance calls dropped by 97 percent, nearly 20 percent of applications avoided being flagged as incomplete, and more than 8,000 agent hours were saved. These enhancements accelerated therapy access and improved patient experiences.

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