New capabilities are required to manage the complexities of an effective recurring revenue business. Generally the first place this shows up is in your billing infrastructure, where existing platforms often don’t support the complexities of recurring revenue models. To move forward, there’s a good chance you’ll need to either reinvest in your existing solution or look for something new. Which choice to make can be a multi-million dollar decision. The Million Dollar Decision Regardless of what ‘billing’ solution you have in place today (whether it be a home-grown, custom-built, an off-the-shelf software package, a function within your ERP solution or all of the above), the focus is on making sales, delivering products and collecting cash. These things are important and obvious

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