Case Study RCI automates customer data updates for its credit and collections group Profiled Organization: R og er s Communic a tions, Inc. (R CI). Challenge: T o mak e the pr ocesses f or handling r e turned mail and upda ting cus t omer pa ymen t pr ofiles mor e e fficien t and less c os tly f or the Cr edit Oper a tions Gr oup. Solution: Aut oma tion An y wher e in t er acts seamlessly with R CI’ s CRM pr oduct and a ple thor a of pl

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