fcmtravel.com Case study: The Solution: RSA was allocated a team six FCM consultants to look after its travel needs, plus a VIP consultant to work with a number of its executive assistants. The FCM team also handles any general queries from bookers or travelers, considerably lightening procurement’s workload. RSA also implemented FCM’s booking tool – for which PAs and EAs were invited to attend training roadshows – which incorporated a new approvals process based on rate caps for hotels and flights in accordance with RSA travel policy. FCM’s Account Manager Hayley France, took on additional tasks, becoming almost an ‘implant’ account manager, providing greater internal support and communication, assuming responsibility for RSA’s intranet travel pages and overseeing all internal t

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