Randolph Brooks Federal Credit Union Sees Rapid Growth in Online Account Openings and Business Volume with Digital Banking Solution CUSTOMER SUCCESS THE CHALLENGE RBFCU embraced online banking in 1999 when the trend was still in its infancy. Since that time, the credit union has continuously added a host of convenient self-services, relying on strategic vendors like Bottomline Technologies. More recently, when RBFCU needed to help customers apply for new accounts without visiting a branch office and improve its ability to cross-sell new products such as credit cards, they turned to Bottomline for help. DIGITAL CUSTOMER ACQUISITION AND GROWTH SOLUTION Three years ago, RBFCU implemented Bottomline Technologies' Online Account Opening for Consumers so prospective members could ap

Join for free to read