bottomline.com Award Winning Healthcare Provider Advances Patient-Centered Care with Electronic Data Capture Technology CUSTOMER SUCCESS THE CHALLENGE A healthcare facility that treats 200,000+ patients per year was bogged down by a cumbersome process for managing paper consent forms. Patients filled out and signed the paper forms, either at the registration desk or at their bedside, while staff photocopied health cards, passports and other relevant documents and then manually attached them to the forms. A day later, a finance representative picked up the forms. After one year, the stored forms were manually scanned into the hospital’s document management system to establish a digital archive. This time-consuming, expensive, paper-constrained process frustrated patients who o

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