Vibe Credit Union Attracts New Customers with a Unique Online Mobile Banking Experience CUSTOMER SUCCESS THE CHALLENGE To connect with a wider and younger audience, Telecom Credit Union changed its name to Vibe Credit Union and underwent a major brand makeover. But it wasn’t all about image. Vibe also knew it needed to launch a new website with an enhanced suite of online and mobile banking capabilities to convert a younger and larger audience into customers. DIGITAL CUSTOMER ACQUISITION AND GROWTH SOLUTION Vibe selected the Bottomline Technologies Online Account Opening for Consumers solution to provide an easy, secure, remote self-service option to improve and complete the online account applications process, and to increase the efficiency of employees originating accounts in

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