Microsoft Dynamics CRM Case Study: ramsac limited Background ramsac are a leading IT strategy and support consultancy based in Surrey supporting over 5,000 end users and responding to over 20,000 support requests each year. As an outsourced IT specialist ramsac offer everything from phone support to part time IT director fulfilment including solutions for schools, charities and small to medium enterprises. The Situation Following several years of sustained growth ramsac needed to streamline their operations and remove risks of potential human error from their processes. ramsac’s legacy Customer Relationship Management application was no longer supported so a new solution was sought that would improve their process efficiency and support further business growth. The Solu

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