Raiffeisen Romania streamlines Service Operations
Raiffeisen Romania streamlines Service Operations
4 PagesRaiffeisen Bank Romania enhanced its service operations with ServiceNow, achieving a Net Promoter Score (NPS) consistently above 60, 100% visibility of its IT environment, and over 90% of tickets closed within SLA. The implementation streamlined IT management, increased automation, and improved service delivery, boosting employee satisfaction and setting new standards for digital transformation across the bank.
