SUCCESS STORY Radial partnered with Catchpoint to: OBJECTIVES Radial ensures that each step of a consumer’s online purchase becomes a seamlessly orchestrated customer experience. Their solutions – which aim to enable payments, prevent fraud, ensure quality customer care, and facilitate fulfillment and freight – all necessitate various measures of digital experience monitoring. Once we got to an acceptable noise level we investigated every single failure that was occurring and we found a lot of issues we didn't know we had. Finding those problems, we didn't know we had was one of those things that really helped us get to an indus- try-leading level of availability.” “We realized that the NOC had to look at every failure and then my team was investigating them again for SLA “ R

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