Radial, a major e-commerce technology provider, faced a massive surge in demand during the COVID-19 pandemic, anticipating over a tenfold increase in call center agents. With hardware shortages making on-premises expansion impossible, Radial partnered with Presidio to migrate its VMware Horizon VDI to AWS using VMware Cloud on AWS. Presidio built multi-region software-defined data centers, integrated with Silverpeak SD-WAN and F5 services, and implemented elastic scaling with VMware EDRS. The solution delivered high resiliency, scalability, and rapid deployment in time for peak season, reducing infrastructure costs and ensuring a seamless customer experience.

Join for free to read