Quality Is The Key To Success
Quality Is The Key To Success
2 Pages“We believe that employ- ing quality monitoring provides the most objec- tive, significant and com - prehensive method of eva- luating the level of service in call centers.” Thomas Fuchs Authorized Signatory /Call Center Management Sparda TelefonService GmbH & Ko KG We record & analyze communications CASE STUDY - Sparda TelefonService GmbH & Co. KG Quality and process management for financial institutions With 13 years of experience, and more
