After installing ASC’s communications recording and quality management solutions, De Lotto stayed at #1 in customer satisfaction and may have even widened its lead. Its customer contact satisfaction improved from 6.4 to 8.6. For retailers, it climbed to 8.9. We record & analyze communications CASE STUDY - De Lotto, The Netherlands De Lotto Contact Center Rated #1 in Customer Satisfaction. Now What? Founded in 1961, De Lotto, one of the

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