Case study Project at a Glance Challenge Pacific Life wanted to migrate from an inflexible and outdated mainframe customer communications management (CCM) approach to a single, robust CCM platform that could transform workflow for on-demand correspondence; enhance document control for improved branding, compliance and customer experience; and provide e-delivery capabilities. Solution Quadient Inspire was chosen to consolidate letter templates and automate correspondence processing; provide robust design, version control and automated approval features, and enable multichannel output. Quadient Inspire Enhances Correspondence Workflows for Pacific Life “The way we were generating on-demand letters was inefficient and we recognized the need for more advanced systematic

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