1 I’ve seen this phenomenon time and again over the last 14 years I’ve spent working with Quadient Inspire. When I started my current role at Impact, they were still using a version of Quadient Inspire they’d purchased six years prior. In those early days, everything was perfect. They got the product, participated in training, and had some applications developed. Everyone was excited and life was good. As time passed, the outdated product began to hold them back. But when they’d call support, they would discover that the issues had less to do with Inspire and more to do with the fact Impact had never upgraded. But with Quadient’s phenomenal support, Quadient would go ahead and provide a hotfix. Impact applied the hotfix and once again, life was good. As the years went by, this ha

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