Challenges • Migrate emergency services and Public Safety Answering Points (PSAP) to next generation 9-1-1 (NG9-1-1) technology • Find a technology partner that can work within funding and operational constraints Solutions • MPLS network backbone dedicated for 9-1-1 service with built-in security • Dedicated Network Operating Center (NOC) with 24/7/365 monitoring • Intrado VIPER and Motorola Solutions VESTA for PSAP call handling • Managed services and staff training on using new system Results • Saved $30,000/month in operating costs • Eliminated unnecessary redundant network with no impact on public safety • Invested in new services such as Geographic Information Systems (GIS) integration • Improved, faster call handling • Integrated new technologies, capabilities Public safety

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