Promerica Bank CASE STUDY v.e.0221PROMERICA BANK CASE STUDY • CUSTOMER • INDUSTRY Bank • LOCATION El Salvador • SOLUTION Queue Management Promerica Bank started operations in El Salvador on January 12, 1996, and was founded thanks to the contribution and strong support of visionary sharehol- ders who believe in the well-being and development of El Salvador and the region. Today, Promerica Bank El Salvador is known for its innovative products, high quality service, extended hours, and attention from Monday to Sunday. Supported by innovation and constant strengthening of its customer service culture, Promerica Bank El Salvador continues to strengthen its commitment and growth by 2020. Promerica Group has 29 years in the regional financial market, consists of 9 banks i

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