Progressive Insurance uses Splunk Cloud Platform and Observability Cloud to enhance security, IT, and engineering visibility, preventing costly outages and ensuring customer access during critical moments. With risk-based alerting (RBA), they reduced SOC noise and prioritized threats effectively. Splunk APM and RUM deliver real-time insights, enabling faster incident resolution, seamless claims processing, and improved customer experiences. The solution captures 8M traces and 50M spans daily with minimal impact on performance, safeguarding $120B in market capitalization and supporting Progressive’s mission to deliver reliable, empathetic service.

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