Case Study: Professional Services Company Uses DameWare to Improve Support Productivity “DameWare increases productivity for desktop technicians.” “I would recommend DameWare to any organization looking for an affordable, easy-to-use remote support solution.” “Awesome remote tool allowing desktop teams to quickly resolve issues without having to physically go hands on with a system.” “ Challenges Uses DameWare remote support software to address the following IT requirements and challenges: Support end-users and systems from a central location Provide remote support to systems outside the network firewall Support end-users from anywhere via mobile device (iOS, Android) Perform Windows administration tasks remotely Used hosted/cloud-based services before purchasing DameWare. Use Case Uses th

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