Case Study: DameWare Reduces Ticket Resolution Time for Arvato Services (USA) “I would recommend DameWare to any organization looking for an affordable, easy-to-use remote support solution.” “DameWare makes your work pretty simple and efficient.” “DameWare will help you to minimize workload and improve efficiency.” “ Challenges Uses DameWare remote support software to address the following IT requirements and challenges: Support end-users and systems from a central location Provide remote Active Directory Administration Used remote control freeware before purchasing DameWare. Use Case Uses the following DameWare products: DameWare Remote Support DameWare Mini Remote Control Deployed DameWare in the centralized mode. Integrated DameWare with Web Help Desk for: Initiating remote control sess

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