Case Study: Health Care Company (USA) Uses DameWare for Remote Support Over the Internet “DameWare is a great tool for remoting into computers and working with users remotely.” “DameWare provides terrific value for remote support at a terrific price.” “ Challenges Uses DameWare remote support software to address the following IT requirements and challenges: Support end-users and systems from a central location Provide remote sessions to systems outside of the network firewall Perform Windows administration tasks remotely Provide remote Active Directory Administration Used Systems Management Server (SMS) for remote support before purchasing DameWare. Use Case Uses the following DameWare products: DameWare Remote Support DameWare Mini Remote Control Deployed DameWare in the centralized mode

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