Product Knowledge  Financial know-how and insurance product knowledge is complex and dense, so employees switch off easily. How to break the knowledge down, how to make learning interesting and engag- ing so that the learner completes the core courses, learning ‘sticks’ and translates into better client service and sales? CASE STUDY Driving condence and sales with bite-sized learning Old training: Powerpoint slides presented in classroom The Client A major global insurance company was looking for new ways to increase the productivity of both their own sales agents as well as those of their many distribution partners. The company’s digital innovation team partnered with KPMG Digital Village to identify the best breed technologies and co-innovate with promising start-ups. KPMG

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