PEST MANAGEMENT COMPANY BOOSTS ITS EMPLOYEE RETENTION RATE AND IMPROVES BUSINESS RESULTS CASE STUDY hello@gnowbe.com gnowbe.comCHALLENGES The biggest challenge for McCloud was getting technicians trained and finding a way to ensure that their training was actually completed. Employees were also having difficulties to pass the National Pest Management Association's certification exams, which prevented team growth. They needed a platform that allowed alignment, knowledge retention and remote training for the distributed team, since the company operates in 10 different states. THE COMPANY McCloud Services is a leader in integrated pest management solutions in the food supply chain of custody, health care, hospitality, property management and retail industries. HOW GNOWBE HELPED 01 Created an

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