“ CUSTOMER MeUndies delivers everyday basics to men and women with a relentless emphasis on quality and service. PROBLEM “Where is my order?” calls accounted for 20% of all inbound contact SOLUTION WISMOlabs post-purchase order tracking system RESULTS • Decreases “where is my order?” calls • Improves the customer’s shopping experience • Delivers a positive ROI CASE STUDY: MEUNDIES TJ Stein Director of Customer Experience Founded in 2011, MeUndies is the direct-to-consumer brand making underwear more enjoyable. With flexible purchasing options, customers can buy one pair at a time or select a customized monthly subscription plan to receive a fresh pair from their favorite plan at the same time every month. The Los Angeles-based company has delivered more than 7 million pairs

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