CASE STUDY SUMMARY SEES ADDITIONAL $4,000 IN REVENUE IN ONE MONTH Primary Care Practice CASE STUDY Eric Holland, the practice manager at Galen Healthcare & Aesthetics wanted a solution to send automated communication to patients who don’t speak English. “We’re in a market where we treat a lot of dierent demographics,” explains Eric. “Our non-English speaking patients were getting reminder texts and emails written in English, and we weren’t getting a good response from them.” Because those patients weren’t responding to the reminder messages, the sta was staying late each day making phone calls. As the practice continued to grow, the time spent making reminder calls became overwhelming. “We were reaching a point in growth where it was taking a lot of time to do the reminders,”

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