CUSTOMER CHALLENGES This customer was quoted for refillable totes by both Brenntag and another competitor. After receiving both quotes, Brenntag was informed that they were $0.05 per gallon higher than the competition. The customer chose to purchase DEF from the competition simply because the competition quoted a lower price. Prior to choosing a DEF supplier, the customer purchased a brand-new SCR-equipped truck which shut down due to contamin

Join for free to read