Case Study

Preventing Check Fraud Losses and Securing Customer Trust

Preventing Check Fraud Losses and Securing Customer Trust

Pages 5 Pages

R Bank, a growing community bank in Central Texas, faced major losses from check fraud and inefficiencies from a manual reporting system. To address this, they implemented ARGO OASIS from Fiserv, which uses automated transaction and image analysis to detect suspicious check activity, reduce fraud losses, and enhance customer trust. The system was up and running in less than 120 days, halving investigation times, improving customer outreach, and preventing $180,000 in fraud losses within six months. OASIS strengthened R Bank’s security while maintaining a personalized, trust-building approach with its customers.

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