Case Study: Navajo Road Pain Management Center The Situation Navajo Road Pain Management Center, a practice specializing in pain management, is located in El Cajon, California. Established in 1997, the center has about 2,000 patients and is dedicated to providing the best possible treatment to each of them. The practice has two offices, with one physician surgeon and one physician’s assistant. When the Managing Director, Mr. Krish joined the team at Navajo Road Pain Management Center, the practice was already running on an EHR system that had been in place for about three years. As soon as Mr. Krish settled in, he realized that the practice was struggling with the system and it was not providing any of the benefits they had initially hoped for. As a specialty practice with autho

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