The Situation: Limited Flexibility & Support Pain Management clinics have specialized needs when it comes to providing and documenting patient care. No one knows that better than Donald Kirk, the Administrative Director and CEO of Southeastern Interventional Pain Associates (SIPA), a three-physician pain management practice in Atlanta, Georgia. Specializing in the diagnosis and treatment of acute and chronic pain and associated symptoms of the cervical, thoracic and lumbar spine, SIPA deals with a high patient volume. Add to that, a myriad of intertwined processes between the practice and its ambulatory surgical center, and it’s easy to see that electronic health records were a necessity. When Mr. Kirk joined the practice in 2010, the SIPA team was already using a well-known

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