The challenge The results Customer Success: Positive Lending Solutions PLS achieves 100% growth year-on-year through Salesforce and ContactWorld from NewVoiceMedia, thanks to deeper insight, a more effective sales team and personalized customer service Product: Platform Positive Lending Solutions (PLS) is an asset finance company that helps customers purchase vehicles for personal and commercial use. It prides itself on its ability to scan more than 30 different lenders and find each customer the deal that’s best for them. As part of this philosophy, PLS understood that in order to continue helping its customers as it grew, it needed a complete 360-degree view of customers and staff. Case Study Improved customer satisfaction Reduced Average Handle Time Improved First Contact

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