An SS&C Intelligent Automation Solutions Case Study Positioning our client for growth: a results-based journey to digital transformation using Chorus BPM National Benefit Services (NBS), a third-party benefits administrator, was growing at 20% year over year. Their aging workflow environment had begun to feel the strain. A large new client opportunity promised to fuel even more expansion—so NBS turned to Chorus BPM to begin a major upgrade. Client challenge Business processes lacked flexibility and scalability, had higher than desired error rates and required long training times. Furthermore, since client data often existed on several systems, there was no holistic view for reporting and client management. Solution Chorus BPM helped with NBS’ ongoing transformation towards a s

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