An SS&C Intelligent Automation Solutions Case Study Ansvar Insurance: A three-stage customer service overhaul using Chorus BPM Ansvar is a leading insurance company in Australia with over half a century of operation. To deepen a competitive advantage in customer service, Ansvar partnered with Chorus BPM to implement a major, three-stage overhaul of existing technology systems. Background Ansvar required centralized visibility and management of all customer service activities, including communications, task allocation, and document management – identified as a critical differentiator to stay ahead of the competition. Client challenge A core issue revolved around email. Team members who handled policy endorsements and renewals relied on individual inboxes to manage communication

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