An SS&C Intelligent Automation Solutions Case Study A million dollars in savings: automation meets e-commerce Our client, a U.S.-based e-commerce company, dealt with all incoming orders manually. Over $2B in annual order flow was managed via email, fax and scans. The automation of these processes using Chorus BPM is projected to save the firm at least $1M. Client challenge There was little integration between the client’s systems, no secure method for receiving incoming work, and no assignment tracking capabilities to eliminate duplication of efforts. They had minimal and fragmented insight into work volumes, job types, user productivity, and service level agreement deadlines. All reporting and documentation was produced manually on an intermittent basis. Solution Chorus BPM’s

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