C A SE S TUD Y PLAN BTHE STORY Plan B Professional Services is a UK-based managed services provider (MSP) specializing in difficult programme delivery. Founded in 2008 and operating from centers in Europe, the Americas, the Middle East, Africa and Asia Pacific, Plan B breaks the traditional consulting model by providing business-critical program recovery and delivery within some of the most taxing IT environments. In 2014, Plan B was tasked with managing the IT environment for an oil and gas shipping and logistics firm. The customer had nearly 1,300 users working across 90 sites in 20 countries, including the far-flung Republic of Georgia. Plan B knew its customers well, having previously supported the firm on a number of smaller projects, and was confident in its ability

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