Profile • Long established legal firm • Team of 30 • Two sites located in Tyne & Wear Challenge • To overhaul the firm’s paper-based processes and streamline document workflow • To introduce a case management system, Dragon speech recognition technology, and - long term - a paperless office Room for improvement A fresh perspective can often have a welcoming and transformative effect, which is what John Wood aimed to bring to Tyne & Wear-based legal firm PGS Law LLP when he joined as Practice Manager in 2012. Using experience gained from his career in multinational organisations, John spotted several areas where technology could be introduced to boost

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