BACKGROUND & PROBLEM Every 5 years, PG&E gas service technicians are required to perform a complete tear-down and re-build of a GE Becker VRP-600-CH Pilot, as part of preventive maintenance. There are up to 20 pilots in a Field Service Representative’s (FSR) territory. Due to the complex nature of parts and components, both the error rate as well as the time to train the technicians can be high. This results in a lot of support calls related specifically to the rebuild procedure for both new and experienced FSRs, causing downtime and damage to equipment. S OL U T I ON PG&E deployed a 3D interactive maintenance simulation (built by Heartwood) that allows the FSR to practice each action and step, as if they were tearing it down and rebuilding it in the real world. It includes c

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