A Case Study on CityMart Gnowbe: The One-Stop Solution for a Mega-Retailer City Mart Holdings is one of Asia's largest retail outlets, with more than 12,000 employees. About CityMart Lack of digital infrastructure in its organization Training was always face-to-face which is ineffective and unscalable, especially in the Covid-19 climate. There wasn’t an accessible online mode of training. Hence, management did not have accurate information on how training was conducted and who was trained. Problems to Solve Lack of accountability in training Prior to Gnowbe’s introduction, the management was fully reliant on store managers to conduct employee training, which was inconsistent and not standardized across the country. There was no process to verify how training was done as well. High employe

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