Who We W orked With A leading financial services firm WhA t the C oMPANY Needed ? To successfully launch into a new business area – personal loans – as part of an aggressive growth strategy into consumer banking ? To deliver exceptional customer experience, accelerate loan processing, and drive new business ho W We heLPed We reimagined, designed, and engineered an omnichannel contact center that empowered front-line customer service teams to be nimble, agile, and responsive WhA t the C oMPANY Got ? Loan-conversion rates that tripled from 4% to 12% in the first 18 months ? Seamless customer support for customers throughout their journeys ? A scalable solution that grew with the business to support future products, such as savings and Certificates of Deposit, as well as other global

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