CUSTOMER STORY World’s largest private company in perfume & flavour sector The business’ 3 R&D centres in Europe, Asia and North America were using substantial product innovation software to manage new product development through long life cycles. However, the business had no Idea Management software, nor a process for capturing ideas and managing non product specific innovations. With C-level executive sponsorship, in 2014 the IT department set out to design a programme of technology-led innovations. The programme, ‘Foster Innovation’, would help promote ideas into projects across the business. A primary objective was to encourage creativity, take risks and foster an agile approach to delivery of prototype projects. The ‘Foster Innovation’ initiative needed to engage the IT team o

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