The February 2023 Aite-Novarica Group report examines U.S. healthcare providers’ payment technology priorities, revealing a pragmatic approach to investment. While interest in innovations like automated receivables and real-time payments is high, adoption is hindered by costs, implementation challenges, and internal resistance. Providers focus on speed of settlement, with 60% citing it as the main gap, prioritizing fast collections and cash flow over customer experience. Barriers include inertia, cost, and disruption, and investment decisions are approached as long-term projects, often planned over 24 to 36 months or more.

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