The January 2023 Aite-Novarica Group report presents client feedback on payment integrity technology vendors in healthcare, highlighting high satisfaction and strong vendor retention due to the challenges of switching. Industry expertise, ROI, value, and ease of doing business are top selection factors. Ease of implementation and integration are critical, with several vendors earning top scores. Large health plans especially show high stickiness with existing providers, while value and robust service remain priorities. Cotiviti, Codoxo, EXL Service, and SAS were among the highest-rated for expertise, integration, and client service quality.

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