Dairy Farmers of America improved customer experience and agent satisfaction by implementing NICE’s CXone and its integrated Supervisor application. The solution streamlined workflows, automated reporting, and delivered real-time insights into agent activity, enhancing coaching and performance management. This led to record-breaking agent retention rates and a 31% increase in orders, ensuring high service standards even with remote work. NICE’s tools empowered the cooperative to maintain exceptional support while boosting operational efficiency and employee engagement.

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