west.com | 800.841.9000 CAS E ST U DY Patient Preference for Text Drives Overall Engagement for Vanderbilt H EALTH CAR E P RACTI C E By offering to remind patients of upcoming appointments via text message rather than a phone call, Vanderbilt Medical Center has proven that communication through patients’ preferred channels can increase response rates. Through its decade-plus partnership with West for the delivery of voice call appointment

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