Case Study

Patient Access Review

Patient Access Review

“FINANCIAL HEALTHLINE” HFMA - HEALTHCARE FINANCIAL MANAGEMENT ASSOCIATION WESTERN PENNSYLVANIA CHAPTER F E B R U A R Y 2 0 0 6 N E W S L E T T E R Lack of adequate time and resources has led to an ongoing struggle for hospitals to establish and maintain adequate patient access procedures stemming from constant government/third- party insurance changes, staff turnover, training, and system limitations. This was the situation at a 450 bed southern Georgia hospital, resulting in registration errors, little or no pre- verification of insurance coverage, as well as the absence of an effective collection policy for insurance deductibles and co-pays. But how do you find the solution to determine and implement the critical changes necessary for lasting improvement in the Patient Access

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