Patient Access Optimization Stanford Children’s HealthBased on these insights a number of work-streams were agreed upon: Implementation of Workforce Optimization: The initial phase of Workforce Optimization was a series of surveys running over approximately four months to determine engagement levels among staff. This gave RelateCare a deep understanding of the intricacies at play within the center. Review of Technology Utilization: Assessments were carried out of the existing IT and Telephony infrastructure and recommendations were made around areas of improvement for SCH. Implementation of Guided Scheduling Questionnaires: RelateCare implemented G S Q ’ s in several departments. G S Q ’ s are a scheduling logic embedded in the EHR system that generates a series of que

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