The Situation The Client needed to procure, deliver, and deploy more than 10,000 desktop computers annually across multiple states, facilities, and various business units. Additionally, The Client needed to provide 24x7 Tier 1 Help Desk call center and Tier 2 Deskside support services across the enterprise. The Challenge The Client’s hyper-specific objectives required a unique team of experts who could: • Deliver more than 10,000 desktops and laptops annually • Procure, receive, unbox, image, and set up the new computers quickly and securely • Break down and decommission retired hardware assets • Equip the new computers with reliable data protection and cybersecurity features • Provide ad hoc IT services (system fixes, updates, support, etc.) • Adhere to The Client’s st

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