Learn more at StrategicEnhancement.com • p (630) 377-4300 tf (888) 668-9382 ©Strategic Enhancement Group, Inc. All Rights Reserved. BGE HOME | Success Story Case Study Partnership Brings Vision Home. When senior managers at BGE Home announced their goal to “delight customers and outclass the competition,” they were confident employees could achieve it – given the right tools and support. But what tools and support were needed to delight customers contacting the company’s busy call center where opportunities existed to take the customer experience to a new level? Powerful ones that would support a strategy that would assure customer loyalty and retention. “It’s easy to take a caller’s frustration and anger personally when you feel like you’re being attacked, ” explained Vivia

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